Privacy policy

Last updated: 23 April 2025

venora-shop.com, operated by Venora-Shop Inc., Venora-Shop (US) Inc., Venora-Shop (UK) Ltd., and Venora-Shop Australia Pty Ltd, along with their respective subsidiaries and affiliates (collectively, “Venora-Shop,” “we,” “us,” “our”), values your privacy. This Privacy Policy outlines how Venora-Shop collects, uses, stores, and shares your information when you interact with our website located at www.venora-shop.com, our mobile app, social media pages, and other related services (collectively, the “Services”).

By accessing our Services, you agree to this Privacy Policy and our Terms of Use (https://venora-shop.com/company/terms).

INFORMATION WE COLLECT

1. Information You Provide
We collect personal information that you voluntarily provide when registering an account, placing an order, contacting us, or interacting with our Services. This includes:

  • Name, email, phone number, shipping/billing address

  • Payment details

  • Date of birth

  • Information about gift recipients or other third parties

2. Device Identifiers
We may collect unique device identifiers, device type, operating system, and related technical data to enhance your experience.

3. Analytics & Cookies
We collect data via cookies, pixels, and log files to analyze usage patterns and improve performance. This may include:

  • IP address

  • Pages viewed and time spent

  • Browser type and settings

  • Referring URLs

  • Location data (if enabled)

To learn more about our cookie usage, see our section on Service Providers.

USE OF INFORMATION

We use the information we collect for the following purposes:

  • To provide, operate, and improve the Services

  • To personalize your shopping experience

  • To process transactions and manage your account

  • To send service updates and marketing communications

  • To comply with legal obligations

  • To detect and prevent fraud or security threats

  • To enhance site functionality and product offerings

Legal basis for processing includes:

  • Contract performance (Art. 6(1)(b) GDPR)

  • Legitimate interest (Art. 6(1)(f) GDPR)

  • Consent (Art. 6(1)(a) GDPR)

  • Legal compliance (Art. 6(1)(c) GDPR)

INFORMATION SHARING

Venora-Shop may share your personal information with:

  • Operational partners, including shipping providers, payment processors, and email platforms

  • Third-party analytics providers, to analyze user behavior

  • Legal authorities, where required by law

  • Successors, in the event of a merger, sale, or acquisition

  • Public channels, such as forums or reviews, where voluntarily disclosed

  • Marketing partners, with your prior consent only

RETENTION OF DATA

We retain personal data only as long as needed for the purposes set out in this Privacy Policy or as required by law. Usage data may be stored longer for security and performance optimization.

INTERNATIONAL TRANSFERS

Your data may be processed and stored outside your country of residence, including the United States and other jurisdictions. We take reasonable steps to ensure your data is treated securely in accordance with this Privacy Policy.

YOUR RIGHTS UNDER GDPR (EU/UK)

If you are located in the EEA, UK, or Switzerland, you have the following rights:

  • Access your personal data

  • Request corrections

  • Request deletion or restriction of processing

  • Object to certain processing

  • Data portability

  • Withdraw consent

To exercise your rights, visit https://venora-shop.com/company/dsar or contact us at info@venora-shop.com. You also have the right to lodge a complaint with your data protection authority.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, refer to our [California Privacy Notice] for details on your rights under the CCPA.

NEVADA PRIVACY RIGHTS

Residents of Nevada may opt out of the sale of personal information by submitting a request via [this form].

CHILDREN’S PRIVACY

Our Services are not intended for children under 13 (16 in the EEA and 18 in the UK). We do not knowingly collect personal information from minors. Parents may contact us to request deletion if such information has been collected.

SECURITY

We implement reasonable security measures (including SSL encryption for sensitive data) to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our Services may contain links to external websites not governed by this Privacy Policy. We encourage you to review their respective privacy practices.

SERVICE PROVIDERS

We work with trusted partners and vendors who help us operate the Services, including:

  • Logistics providers

  • Payment gateways

  • Marketing services

  • Analytics tools

We also participate in the Abacus Alliance via Epsilon Abacus (Epsilon International UK Ltd.), which processes shared customer data to help improve customer engagement across UK retailers and charities. Learn more at their Privacy Policy.

SWEEPSTAKES AND COMPETITIONS

Participation in any contests or giveaways may require opt-in to marketing emails. Contest rules override this policy in the event of a conflict.

COMMUNICATIONS & OPT-OUT

You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any message or through [this form]. Transactional communications will still be sent.

EDIT OR DELETE ACCOUNT

You can update your information in your account dashboard at www.venora-shop.com. To deactivate or delete your account, contact us or submit a request via [this form].

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on our website. Continued use of the Services indicates your acceptance of any changes. EEA/UK/Swiss users will be prompted for consent before changes take effect.

CONTACT US

For privacy-related questions, complaints, or to exercise your rights, contact us at:

Company Name: PAYNETIC CHECKOUT LIMITED

Email: info@venora-shop.com

Company Number: 78057239

Registered Office Address:
UNIT 2A, 17/F GLENEALY TOWER
NO.1 GLENEALY CENTRAL
HONG KONG