Refund and Returns Policy
At Venora-Shop, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee for a smooth and hassle-free experience.
Order Cancellation
Changed your mind? No problem.
If your order hasn’t been shipped yet, you can cancel it at no cost. Just contact us, and we’ll process a full refund immediately.
No Hidden Fees
We guarantee no customs charges or surprise fees—just fast, secure, and transparent shopping.
Return Policy
You have the right to return your order within 30 days of receiving it.
To be eligible for a return:
The item must be unused, in original condition, with all tags attached, and in its original packaging.
How to Return an Item:
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Email us at contact@venora-shop.com to start your return and get your case registered.
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Download and fill out our Return Form.
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Send the product along with the completed return form to one of our return addresses below:
Main Return Address:
Germany
Venora-Shop Returns
Leipziger Strasse 58, Frankfurt am Main
60487, Hesse
Germany
Alternative Return Address:
Hong Kong
Venora-Shop Returns
Wealth Coml Centre Yau Ma Tei,
Yau Tsim Mong District
Hong Kong
We recommend using a tracked shipping method, as we cannot be held responsible for returns that don’t reach us.
Refund Process
Once we receive and inspect your return, we’ll send you a confirmation email. If your return is approved, your refund will be processed within 14 business days to your original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
We’ll take care of it—either by sending you a replacement or issuing a full refund at no extra cost.
For any questions or assistance, don’t hesitate to reach out to our support team at contact@venora-shop.com. We’re here to help!
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